CANCELLATION POLICY

CANCELLATION POLICY       

Buy Flower company is completely skilled and believes in the complete satisfaction and pleasure of our valued customers. We tend to leave no stone unturned to ensure that your package reaches the Specified destination without any kind of impediment or injury. As some of our product are extremely perishable, we regret any reasonably inconvenience to our cherished customers because of some fault on our part. If such a thing happens, you're free to lodge a complaint with our client care center. We assure you that your complaint will be dealt with immediately and also the best possible course of action will be followed to resolve any kind of problem. You may get get refund as per the following rules.

 

We will not entertain any complaints for any product after delivered successfully & carefully. if client paid twice for one transaction, the one transaction amount will be refunded via same source within 07 to 10 working days.

 

(criteria & timelines of cancellation is clearly defined) how customer will cancel the service or packages before Events , timelines need to be mentioned and once the cancellation done, the entire amount or any deduction will be refunded via original method of payment within 10 to 15 working day

 

If it so happens that you have to cancel your order one day before delivery, we ensure you full refund of your amount without any kind of penalty (except transaction fees of $ 2.50 or INR 100).

 

The management of our company will be the chief authority regarding refund. Its decision will be final and binding on all such orders.

 

If you're not satisfied with the quality of our product, we will either replace the product with another product of equal value or provide you full refund. The only condition being that the complaint regarding substandard quality should be authentic and not fabricated. Our personnel will make sure the authenticity of your statement.

 

Order Cancellation is possible under below mentioned circumstances:

 

If any customer wishes to cancel the order – same needs to be informed 24 hrs. prior to the delivery/dispatch date. In this case, 10% of the order amount will be deducted as the processing charge.

 

Any complaint regarding the quality of the hand delivered product should come to us within 24 hrs. of delivery. Customer/Recipient needs to send a snapshot of the product for our investigation purpose. Refund or re-delivery may happen depending on the nature of the complaint. However, this is solely at the discretion of the business owners.

 

In case of hand delivered/perishable item like flowers or cakes or others, we may call up the recipient to check on the delivery address/landmark or to take an appointment for the delivery. We will treat the order as attempted delivery in case the recipient is not available at the time of delivery or he/she refuses to accept the product due to any personal reason Complaints concerning such issues will not be entertained.

 

The Website reserves the right to refuse the delivery of any order unconditionally without providing any reason. Customers are entitled to get 100% refund in such cases. If at all this happens, please understand that it may be a one of case (due to emergency/natural calamity/personal reason) and the customer will be informed in such situations.

 

Cancellation request has to be sent to us at buyflower0211@gmail.com Or you may even call us at the number mentioned under the Contact Section. Any cancellation has to be acknowledged by the support team and only then will it be processed.

 

 

REPLACEMENT POLICY

 

If the products seem unsatisfactory to the recipient due to the poor quality or lack of freshness, a 100% refund will be issued to the customer under the below mentioned circumstances:

 

Recipient has returned the gift (Flower/Cakes/Others) instantly in intact condition to the delivery person or at the mentioned address Customer must send us an email stating the reason of returning the product. Please mention the order details on the email. For contact details, please visit the Contact Section mentioned on our Website. Particular flowers or item types or colors may not be available on certain days. Customer will be informed to choose the alternate item.

 

If the customer does not like the alternate option, 100% refund will be issued to the customer and the order will be cancelled.

 

 

Refund Procedure

 

Refund will be done within the three days of your order cancellation due to the above mentioned criteria. Customer will receive an email mentioning the refund details. The amount will be credited to the customer’s account within 5-7 working days once refund is done from our end.